Advises from the Malady Team

What is a COVID-19 Antibody test?

Your body develops antibodies when it fights infections. A COVID-19 antibody test
helps determine whether you have ever been infected by the virus. A positive test
result means that you have or had the COVID-19 virus. Antibody tests for
COVID-19 can be booked either through a Malady testing site or a Malady
healthcare partner.
As a standard practice, you should get in touch with your healthcare provider to
check whether they offer antibody tests or should you get one.

If I have COVID-19 antibodies, do I still need the vaccine?

While possessing antibodies to the virus that causes COVID-19 offers you
immunity and protects you from getting reinfected, it is currently not known
how long this protection lasts. The virus may mutate or change as the pandemic
continues, and it has not been determined yet, whether recovery from the
infection can protect you from further mutated virus variants in the future.
Hence, the best course of action would be to talk to your primary care doctor and
see his/her expert opinion on the matter.

What is a Walk-on appointment?

When a patient does not have a pre-existing account or registration for
scheduling an appointment, it is classified as a walk-on appointment. While
appointments are generally preferred, if you don’t have one, the Malady staff can
assist you with creating your account and scheduling. If you are still facing
trouble, contact us at support@malady.co.

How much does a COVID-19 Rapid Antibody test cost?

Malady provides FDA EUA Rapid COVID-19 Antibody Test which costs $70 per
test. Each Malady healthcare partner is subject to their own pricing. All pricing is
subject to change.

How do I get tested?

You can get yourself tested at your convenience at any of our Malady testing
sites, partnered testing sites, or Malady Mobile Testing Sites.

Are your test centers open on weekends?

Each of our test centers has specific working hours. You can view detailed
information regarding each center on Malady.

How soon can I expect my test results?

The time it takes for test results to be available depends on various factors, such
as the type of test, method used, and where the particular test was performed.
For most rapid tests, after being tested, your results will be delivered to your
account in 15 minutes. If you experience any delay, kindly allow us up to 1 hour
before you contact our customer support team. Certain tests may take a few
hours or up to several days. After the sample is received at the lab, you will be
updated on the approximate wait time for your results.

How can I access my test results?

Once your test results have been generated, a notification message (email or
SMS depending upon your mode of registration) will be sent to you. You can
access your test results within the Malady mobile app found under the recent
result section. You can download the Malady app here (for iOS Users) and here
(for Android Users).

What to do if I don’t receive the OTP?

In case you do not receive the verification code immediately upon login, click on
the “Resend Verification” button, and the system will send it again

Can I login without a mobile number?

If you’ve forgotten/changed your mobile number or do not wish to use one,
another way to login is through your email ID.

How do I reset the password to my account?

To reset your password, you can visit patient.malady.co on your desktop, or the
mobile app and click on the forgot password option under the password section.
Type the email address that was used for creating the account and click submit.
You will receive an email/text with a verification code. Just enter the verification
code with your new password and then hit confirm and submit.
After this process, you can try to log in to your account with your new password.
If you still continue to have trouble, contact us at support@malady.co.

Why am I not receiving an email with the verification code?

While the system promptly sends an email as soon as the option is clicked, there
could be two issues with your account creation that might be deterring you from
receiving it. If you signed up via email you will get a verification code via email
and if you signed up via phone number you will get the verification code via text.
Hence, kindly also ensure that you have entered the correct email address or
phone number. If you are still having trouble with receiving the verification code,
contact us at support@malady.co.

How do I download the Malady App?

You can download the Malady app on the Apple App Store by clicking here. For
For Android users, the app is available on Google Play Store here.

Is the Malady App free?

Yes, the Malady app is free for all patients that test with one of the Malady’s
testing sites or partners. None of our healthcare providers or partners will charge
you for accessing your Malady account.

How can I interpret my test results?

Please visit our homepage or click here to access the patient fact sheet and
information regarding Malady certified tests. For further information regarding
the interpretation of your test results, reach out to your primary care doctor for
assistance.

What if I can’t verify my identity through the mobile app?

We provide you with various avenues of identification such as the last 4 digits of
your Social Security Number, First Name, Last Name, DOB etc. In case none of
the above methods work for you, get in touch with Malady Support via email or
schedule a call and our customer care team will assist you.

What do I do if I cannot find a location near me?

Malady is currently operating in Gulfport, Slidell and New Orleans, and we hope
to extend to a city near you very soon. Encourage your local doctors to reach out
to us, so that we can include your city in our network expansion plans.

What if I cannot find the test I want to take on your app?

Malady is rapidly growing its test offerings to include a wide variety. If you would
like us to offer a different test, please reach out to our customer support team.

Why do you not accept insurance for certain tests?

Every testing clinic has the option to accept or deny insurance for a particular
test. However, we do recommend that you reach out to your insurance provider
and ask about getting reimbursed for getting tested. Kindly note that Malady
does not guarantee that your insurance company will reimburse you. It is based
on the policy and contract that you have signed with your current insurance
provider.

What if my insurance is expired?

Kindly make sure that you do not enter an expired insurance number as it will be
rejected. To avoid this, please enter a valid insurance number only.

How can I edit or review my appointment information for a booked appointment?

In order to edit or review a booked appointment, just click on the pencil button, it
will enable changes, so that you can easily edit the information entered.

What do I do if I want to pay through wallets like Crypto, PayPal, Venmo, etc.?

We are currently not accepting payments through wallets; hence, you will have
to make payment through standard methods of cash or card.

Why am I being charged a service fee?

To help maintain our quality of services and allow our patients the convenience
of ordering a test online, through our platform, we charge a nominal service fee
per transaction.

Is it safe to submit my credit information to Malady?

Your credit or savings account card information is safe with us. Malady secures
this data with end-to-end encryption and protects it within our network. We
have adopted payment card industry security standards, and we will destroy your
card information after a charge has been processed or your insurance company
has notified us that you are not responsible for any charges.

How can I make a payment?

You can make a payment online through the Malady app available 24 hours, 7
days a week.

What forms of payment do you accept?

Malady accepts payments made by cash, check, or credit card and also accepts all
HSA, HRA, and FSA accounts. We accept the following credit cards:
● Visa
● Master Card
● American Express
● Discover

Can I download my payment receipt?

For every transaction conducted, we send you a payment receipt to your email
ID.

How do I book an appointment on the App?

In order to book an online appointment on the app, you must download the app
and create a Malady patient account. The app will guide you with further
instructions to book an appointment.

How do I book an appointment via desktop?

To book an online appointment via desktop, you can visit the website and create
a Malady patient account. The website will guide you with further instructions to
book an appointment.

How do I delete my account?

If you want to delete your Malady account, you can do so by contacting our
customer support team.

How do I check-in for my test?

Checking in is very simple when you visit a Malady testing site or a Malady
healthcare partner site. Just show your appointment QR code or provide your
name and id to the testing technician and you will be checked in.

How can I print and share my report?

Malady offers you the option of receiving a soft copy of your report on your email
ID as well. You can print and share your report from your email id.

How do I delete my account?

If you want to delete your Malady account, you can do so by contacting our
customer support team.

What happens if I delete my account?

If you choose to delete your account all your previous data will be held for 30 days and will be deleted forever post it.

How do I remove my vaccination status?

To remove your vaccination status, click on the button below your QR code that
says delete your status. Upon clicking the button we will remove the status.

Why won’t my vaccination status show?

Kindly double-check if all the details entered by you are correct. If the problem
persists, you can view the Malady Help Center for more information or get in
touch with our customer support team for assistance.

How do I locate a Malady Testing Site near me?

Malady is rapidly expanding, and we are working on opening multiple testing
sites across all cities. To check for a testing site near you, you can contact our local
testing facilities or get in touch with our support team.

Benefits
Malady offers you

Ease of Online Booking

Get access to all the clinics near your area and book an online appointment as
per your convenience, on a day and time slot of your choice, through our web
portal or app.

Testing with Minimal Time

We offer you a minimum wait time, walk-in - walk-out experience. Just get your
sample collected with no need for physical visits for obtaining test results, they
will be delivered to your Malady account directly.

Seamless and Secure Medical Records

Access your health test and immunization records anytime, anywhere securely,
and seamlessly. We are HIPAA compliant, which means that you have absolute
control over who can access or view your records.

Wide Testing Variety and Multiple Booking Options

We provide a wide variety of COVID-19 testing options, such as RT-PCR, Antigen,
Antibody, and PCR Tests.
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